Shipping & Return Policy


Orders placed before 1pm will be dispatched the same working day, if any order is placed after 1pm it will be dispatched the next working day.

Free Shipping for orders over £50. Free shipping will be sent via Royal Mail Tracked 24.

Orders will be shipped to the address provided at checkout so please double check the address to make sure it is correct.

We are closed for bank holidays including:

Christmas Eve, Christmas Day, Boxing Day, Good Friday, Easter Monday and other bank holidays. (We are open when the Post Office is open)


For our Europe and international customers you have two options Standard shipping and tracked shipping. 

It is important to note that for European and international customers, we are not liable for any orders missing or lost in transition once we have sent the parcel.

Which is why we recommend that you use the tracked shipping method so that you can ensure the parcel arrives safely as it is tracked.

We are not responsible for international orders once they have left the depot. Please check the local laws before ordering.

Customers are responsible for any duties and tax for their order.

Any Order made Friday after 1 pm onwards may not ship until next working day, also Friday Orders may not arrive until 1-2 business working days.

We are close Saturday and Sunday and these do not class as working days.



In order to accept any returns you have a maximum of 14 days to return said product to be eligible for a refund. Any orders past the 14 days will not be eligible for a refund regardless of any issues.
Due to health and safety purposes any e-liquid item including but not limited to shortfills, nic salts, nic shots etc. cannot be returned regardless whether the item has been opened or used or whether it sealed and in its original manufactured packaging. The only reason we accept any returns for e-liquid products is if in the case we have sent an incorrect item, no refunds will be accepted for having chosen the wrong flavour, or not liking the taste/smoke of said item.
Any vape kits or e-cigarettes can be returned within the 14 days but must remain in its original packaging. All buyers are responsible for the return delivery of any items and refund will be issued once the item has been received and verified by Cigma vape . Buyers are also responsible for cost of returning of delivery for any orders placed Deductions may be made from the refund if it is deemed damage has been caused due to mishandling the item from buyer.

We will also refund the amount of the delivery cost of any item to match the cheapest delivery method we offer unless qualified for free delivery in the case of when the customer has received free delivery we will minus the delivery charge that has costed from total amount even if only partial of the order is to be returned. If Buyer has paid for special delivery unfortunately we may only be able to refund the amount matched by the cheapest delivery service offered, on the day the order was placed.
Any disposable vape items including but not limited to disposable vapes, refill pods etc. cannot be accepted to a refund unless an error has occurred and we have sent an incorrect item. In the case where you receive an item and an incorrect item has been sent by us we can only accept the refund if the item is in its original packaging. Sadly due to hygiene and to keep our customers safe any disposable vape items not in its original packaging, under no circumstances can be returned including items that are sent incorrectly so please check the item before opening. All puff counts are a guide from manufacturing.
These do not affect your statutory rights. Thank you for trusting us in being your number 1 vape/e-cigarette company!

International Customers:

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are due when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

Please contact your local customs office for further information before placing your order.Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.